Convergys

Convergys Corporation provides relationship management solutions worldwide. The company operates in three segments: Customer Management, Information Management, and Human Resources Management.

The Customer Management segment provides agent-assisted solutions, including customer service, customer acquisition, customer retention, technical support, back office, and business-to-business solutions. This segment also offers automated self-service solutions comprising cost containment, adoption acceleration, and revenue realization; and technology solution components, including inter voice portal 6.0, interaction composer, dynamic decisioning solution software, Internet protocol contact center, and media exchange with home zone.

The Information Management segment provides business support system and operational support system solutions. These solutions consist of revenue management comprising rating and billing manager, active mediation, and real-time convergent charging; enterprise product management containing product control manager and offer management; and customer relationship solutions comprising customer service manager and field service manager. It also offers the Infinys integrated communications operations management system solution for the broadband convergent video, high-speed data, and telephony markets.

The Human Resources Management segment provides global human resource business process outsourcing solutions. Its solutions include benefits administration, compensation solution, human resource administration, learning, organizational development/performance management, payroll administration, recruiting and resourcing, workforce intelligence, and talent management.

Convergys was founded in 1998 and is headquartered in Cincinnati, Ohio.

Convergys, established in 1998 and headquartered in United States, North America., specializes in Early Stage Venture investments across Software, Consumer Software, Meeting Software, Financial Services, Venture Capital, Finance, Health Care. The organization boasts a portfolio of 2 investments, with an average round size of $3.8M and 1 successful exits. Their recent investments include Native Minds, Band of Angels, VideoGate.com, RC Capital. The highest investment round they participated in was $164.0M. Among their most notable exits are Native Minds and Band of Angels. Explore their portfolio in detail, see who is connected to them, and find their contact information on our platform.