Directly

Directly provides resilience to companies by delivering more automated and elastic customer support operations.

Our platform integrates into the contact center to understand customer issues, automate common solutions, and engage community experts. This enables customer support leaders to resolve customer issues with the right mix of automation and human support.

Companies like Airbnb, Microsoft, and Samsung use the Directly platform to improve the customer experience, boosting CSAT by 20%, while saving millions per year.

Directly is based in San Francisco and backed by Microsoft’s M12 Ventures, Samsung NEXT, True Ventures, Costanoa Ventures, Industry Ventures, Triangle Peak Partners, and Northgate Capital.

Directly headquartered in United States, North America, operates in the Enterprise Software, Artificial Intelligence (AI), Machine Learning, Customer Service, Virtual Assistant sector. The company focuses on Enterprise Software and has secured $9.3B in funding across 140 round(s). With a team of 101-250 employees, Directly is actively contributing to advancements in Enterprise Software. Their latest funding round, Seed Round - Directly, raised $2.8M. Discover more about their projects, partnerships, and impact on our platform.