Sparkcentral

Consumers today engage with brands and companies on social channels by sending tweets and messages stating their customer service needs openly and publicly. Many companies choose to respond to these consumers via the same channels in order to address their concerns. The Sparkcentral Platform helps customer support teams manage large volumes of social inquiries in a streamlined and efficient manner. The platform pulls in the messages from these social channels and presents them to customer care teams via a secure agent console that automatically assigns the messages to the first available agent. Sparkcentral’s client roster includes Delta Air Lines, Emirates, Netflix, Nordstrom, Dropbox, Uber, and T-Mobile.

The company’s client portfolio includes Uber, Dropbox, Delta Air Lines, Netflix, Jetblue, Discover, Nordstrom, and many others.

Formerly known as TwitSpark, Sparkcentral was incorporated in 2012 and is based in San Francisco, California.

Sparkcentral headquartered in United States, North America, operates in the Social Media, Enterprise Software, SaaS, Apps, Customer Service sector. The company focuses on Social Media and has secured $3.0B in funding across 80 round(s). With a team of 51-100 employees, Sparkcentral is actively contributing to advancements in Social Media. Their latest funding round, Seed Round - Sparkcentral, raised $1.1M. Discover more about their projects, partnerships, and impact on our platform.