Allen Lai
Signal active
Head of Customer Experience
Contact Information
Social
Primary Organization
Otter.ai
Founded
2016
Employees
101-250
Industry
Collaboration, Enterprise Software, Information Technology, Artificial Intelligence (AI), Consumer Software
Bio
I'm a proven and progressive business leader and manager with over 15-years of high-tech experience focusing on customer/technical support and product management. My expertise lies in building and scaling high-performing teams, increase operational efficiencies, and improving the customer experience while maintaining a high customer Net Promoter Score (NPS).
I enjoy finding scrappy solutions to unblock teams, defining scalable solutions, solving complex organizational challenges through people-based solutions, and identifying ways to scale our unique culture as we grow.
Location
Palo Alto, California, United States, North America
Jobs history
1
Otter.ai
Head of Customer Experience
2020 - Current
Educations
1
San Jose State University
Business Administration
Profile Resume
Allen Lai is the Head of Customer Experience at Otter.ai, based in United States, North America. With a background in Collaboration, Allen Lai has a rich history of leadership and innovation.Allen Lai studied B.A. Business Administration at San Jose State University. Explore their detailed professional journey, key connections, and contributions to the industry on our platform.
Recommendation from your interest
N/A
Products and Innovations
0
There is no product and inovations for this profile.
Achievements
0
There is no Achievements for this profile.
Publications
0
There is no publication for this profile.
Recent Activity
There is no recent news or activity for this profile.