Consumers today engage with brands and companies on social channels by sending tweets and messages stating their customer service needs openly and publicly. Many companies choose to respond to these consumers via the same channels in order to address their concerns. The Sparkcentral Platform helps customer support teams manage large volumes of social inquiries in a streamlined and efficient manner. The platform pulls in the messages from these social channels and presents them to customer care teams via a secure agent console that automatically assigns the messages to the first available agent. Sparkcentral’s client roster includes Delta Air Lines, Emirates, Netflix, Nordstrom, Dropbox, Uber, and T-Mobile.

The company’s client portfolio includes [Uber](https://www.crunchbase.com/organization/uber#/entity), [Dropbox](https://www.crunchbase.com/organization/dropbox#/entity), [Delta Air Lines](https://www.crunchbase.com/organization/delta-air-lines#/entity), [Netflix](https://www.crunchbase.com/organization/netflix#/entity), Jetblue, Discover, [Nordstrom](https://www.crunchbase.com/organization/nordstrom#/entity), and many others.

Formerly known as TwitSpark, Sparkcentral was incorporated in 2012 and is based in San Francisco, California.

Annouced Date	Organization Name	Funding Round	Money Raised
Jan 01, 2012	Sparkcentral	Seed Round - Sparkcentral	1.1M
Jan 23, 2016	Tsjing	Seed Round - Tsjing	269.9K
Oct 20, 2016	Appiness	Seed Round - Appiness	1.7M

Michaël Blockx

Michaël Blockx has made 3 investments. Their Latest investment was Seed Round - Appiness on Oct 20, 2016

Number of investment

Number of exits